FAQ

How to purchase tickets:
Tickets on the Hoosier State Train are sold through Amtrak’s ticketing system. You purchase these tickets like you would any other Amtrak train ticket.

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How do I read the schedule/timetables?
Rail travel providers use the term “schedule” to refer to a complete listing of available itineraries for your selected departure and arrival cities for a particular date or dates. To see a schedule that meets your needs, click on the ‘Schedules’ tab in the fare finder box and enter your departure and arrival stations and your departure date.

In general, we use the term “timetable” to refer to a listing of departure and arrival times for Amtrak trains/services. (example)

Please note that schedules are subject to change and may not reflect temporary changes. We strongly urge you to confirm arrival and departure times with an online schedule search or by contacting Amtrak.

For more information on Amtrak schedules and timetables click here.

How to Obtain Tickets:
If you purchased tickets online or over the phone, you’ll need to receive the actual tickets before you travel. There are several options for obtaining tickets:

  • eTicketing
  • Quik-Trak kiosks
  • Staffed Amtrak station
  • Metrolink ticket vending machine
  • By US Mail
  • By US Mail Express Delivery
  • Travel agencies

Tickets may also be purchased on board the Hoosier State.

How do I get to the station(s)?
Indianapolis Amtrak Station – map
Chicago Union Station – map
For all other stations please refer to our timetable page.

What is at the train station?
Chicago Union Station has a waiting room, ticket office, restrooms, ATM, elevator, Metropolitan Lounge for Amtrak sleeping car passengers and a Legacy Club with day-passes for purchase, a food court, payphones, and Wi-Fi.

The Indianapolis station has a waiting room, ticket office, restrooms, elevator, and payphone. This station does not have a first class lounge, ATM, or Wi-Fi.

How early do I show up?
We recommend arriving at the station 45 minutes prior to departure.

What is there to eat?
The Hoosier State Train is equipped with a dome dining car. Business class (Available Friday, October 2nd, 2015) passengers will enjoy a complementary meal during their trip as well as all beverages, including spirits.

Coach Class passengers will have the opportunity to purchase a full meal, snacks or beverages from the dome car dining area.

Can I bring a pet
Service animals are the only pets allowed on the Hoosier State Train. They are permitted in all areas where passengers are allowed. Service animals are animals that are trained to perform a specific task for the benefit of a person with a disability. Hoosier State Train personnel may ask what task(s) the service animal performs. Carry-on pet guidelines do not pertain to passengers traveling with service animals.

Animals Not Allowed
The following types of animals are not permitted:

  • Comfort Animals: Animals not trained to perform a specific task, but which are said to provide emotional support or to relieve anxiety simply by their presence (for example, by the passenger holding or stroking the animal).
  • Pets: Animals for which no claim of any service is made.
  • Search and Rescue Dogs:* Animals that are trained generally, but not to assist a particular passenger.
  • Police Dogs:* Other than dogs brought on trains by Amtrak police.

* If a passenger or agency feels an exception needs to be made for search and rescue dogs or police dogs, please contact Amtrak’s police department for assistance.

Control Service Animals
Service animals must be kept under control at all times. The animal should always be on a leash, harness or other tether, unless either the handler is unable because of his/her disability to use a harness, leash or other tether, or the use of a harness, leash or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control.

Hoosier State Train personnel may require you to remove your service animal en route or from the station premises if:

  1. the animal is out of control and you do not take effective action to control it (for example, a dog causes a significant disturbance by barking repeatedly and uncontrollably or is not housebroken) or
  2. the animal poses a direct threat to the health or safety of others.

If you are asked to remove your service animal, but you would like to remain on the premises and/or continue travel without the animal, you must make arrangements for another person or local animal control to accept custody of your animal, and you may be required to continue or begin your Amtrak travel at a later time or on a later date.

Service Animal Must Remain on Floor
A service animal must sit under the passenger’s seat or at his or her feet. Service animals are not allowed to sit in the aisle or on seats.

Walking Service Animals
If the train schedule permits, you may walk your service animal at station stops provided that you stay within reasonable proximity to the train and re-board promptly when the conductor notifies you that the train is about to depart. If you plan to walk your animal during the trip, please notify the conductor when you first board the train.

Hoosier State staff are not responsible for the care or supervision of any passenger’s service animal.

Making Reservations For Travel With Service Animals
It is not possible to make reservations that include service animals on Amtrak.com. Amtrak encourages passengers using service animals to make reservations by phone so that we can reserve an accessible seat or space (if desired) and provide you with information regarding intermediate station stops. Call 1-800-USA-RAIL ( 1-800-872-7245 ) or TTY ( 1-800-523-6590). Agents are available 24 hours a day, 7 days a week.

ADA accessibility?
The Hoosier State is ADA accessible.

Making Reservations for Passengers with a Disability
Reservations for accessible space are often required. See here who may reserve accessible space and the many different available methods by which to book.

Station Accessibility
We are committed to providing accessible facilities to our passengers with disabilities. Find out here how to tell if a particular station is accessible and get some tips for getting assistance at the station.

Traveling with a Companion/Attendant
Several factors come under consideration for passengers requiring assistance onboard. Learn more about traveling with an attendant as well as the discounted companion fare.

Wheeled Mobility Device Services
Check the guidelines for the types of manual and powered wheeled mobility devices that can be accommodated onboard and get more information about boarding and detraining procedures.

Use of Oxygen Equipment
A variety of oxygen equipment is allowed onboard Amtrak trains. See what restrictions apply and learn how to provide advance notice for passengers traveling with oxygen equipment.

Making Reservations for Passengers with a Disability
Reservations for accessible space are often required.

Station Accessibility
We are committed to providing accessible facilities to our passengers with disabilities. Stations with wheelchair accessibility include Chicago, Lafayette, Crawfordsville, and Indianapolis.

Where do I park?
Chicago Union Station has short-term and long-term spaces with parking attendant at an adjacent garage. There is no dedicated accessible parking.

The Indianapolis station has short-term and long-term spaces with no parking attendant.  There is no dedicated accessible parking.

Are student discounts available?
Students who have joined Student Advantage can qualify for a 10% discount on train tickets and other purchases, as can those holding International Student Identity Cards.

Is there Wi-Fi on board?
The Hoosier State features WiFi throughout the train with electrical outlets located conveniently near seats.

Are there restrooms on board?
There are restrooms on board the train as well as restrooms located in the Chicago, Lafayette and Indianapolis stations..

Can passengers bring outside food on board?
The Hoosier State offers dining service, however passengers may bring food and non-alcoholic beverages on board. Passengers may not bring alcoholic beverages on the train.

Can I get points on both Amtrak Guests Rewards and Iowa Pacific’s Rail Baron Club?
Yes, you can double up and earn point twice on the same ride. Simply sign up for each point reward system independently and enjoy two times the rewards all in one trip!

What forms of transportation are available from the stations?
Chicago’s Union Station is a transportation hub not only for Amtrak, but for suburban Metra lines as well as bus lines to take you throughout the city. Chicago Transit Authority stations for elevated and subway trains are nearby.

Chicago has a bike share program, DIVVY, with docking locations at dozens of locations in the downtown area with 24-hour passes for just $7.

Indianapolis’s Union Station is also served by Greyhound Bus Lines. Taxi service and Indianapolis city buses provide convenient service. Some routes include Thruway bus service providing connections to additional destinations. All coaches are accessible and lift-equipped, so if part of your trip includes Thruway bus service, get details here about how to complete your reservation.

 

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